Maintaining organization's corporate & remote telecommunications systems, including all laptop/desktop and Blackberry support. Main point of contact for telephone problems at head office. Provide Primary Desktop and Network administration, troubleshooting and support services.
Responsibilities:
-Administer dial-up & VPN security, user privileges and passwords on servers.
-Train end users in use of remote telecommunication software.
-Administration of Microsoft Windows 2000 Domain & Active Directory administration.
-Configure, support and troubleshoot Desktop, Laptop and Blackberry devices.
-Train end users in use of hardware and software.
-Maintain operating manuals and documentation, set policies and procedures, and perform other duties as assigned.
-Possess working knowledge of voice mail systems, wiring, cellular phones and telephone equipment.
-Maintain up-to-date knowledge of industry offerings and their potential uses within the business.
-Set new users up on the telephone system (VoIP)
-Respond to Help Desk Calls. Provide and support laptop/desktop setup, software installations and troubleshooting.
Required Skills:
-University Degree or equivalent with a specialization in Data Processing, Computer Science, Business Administration, Finance or Accounting. Work experience in systems and programming in a business environment may be considered equivalent.
-5+ years computer experience including, Microsoft Windows 2000/ XP, and TCP/IP Networking.
-Ethernet LAN experience (PC's & NIC install, Hub cabling and patching).
- 2 years experience in Network Administration & TCP/IP networking with Windows.
- A minimum of 2 years telecommunication & network troubleshooting skills.
- An understanding of firewalls and CISCO networking equipment. Additional knowledge of Microsoft SMS, Microsoft MOM, Symantec Ghost would be an asset.
-Must have excellent writing and verbal skills in English.
- Must be proactive
-Must take initiative and possess strong leadership skills
-Possess strong customer service skills
Additional knowledge and support in the following areas would be a definite asset:
-Citrix Systems and related Troubleshooting
- Microsoft Office 2000/2003/2007
-Audio Visual Equipment knowledge
-Basic Network Connectivity Troubleshooting
-Customer Service Skills
-Printer Troubleshooting
-Laptop/Desktop Repair
-Knowledge of IBM DB2 and Microsoft SQL
-VoIP telephone systems
Please email resume directly to michelle.bjorndahl@adecco.ca for immediate consideration.
Contact:
Michelle Bjorndahl
Permanent Placement Consultant
55 Town Centre Court
Suite 106
Scarborough, ON M1P4X4
Phone: (416) 296-0822
Fax: (416) 296-0829
E-mail: michelle.bjorndahl@adecco.ca
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